Last updated: [15.02.26]
We want you to be fully satisfied with your purchase. If you are not happy with your order, this policy explains how returns, refunds, and exchanges work.
1. 30‑Day Return Policy
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
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in the same condition you received it
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unused and unworn
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with all tags attached
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in its original packaging
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accompanied by a receipt or proof of purchase
To start a return, contact us at ltsolutions@mail.com. Items sent back without first requesting a return will not be accepted.
You can contact us at any time with questions about returns.
2. UK & EU 14‑Day Cooling‑Off Period (Legal Right)
If your order is being delivered to the United Kingdom or the European Union, you have the legal right to cancel your order within 14 days of receiving it for any reason, without needing to provide justification.
To exercise this right, the item must still meet the eligibility conditions listed above.
3. Return Shipping Costs
Unless your item is faulty, damaged, or incorrect, customers are responsible for the cost of return shipping.
If the item is defective or we sent the wrong product, we will cover the return shipping cost.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is:
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defective
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damaged
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incorrect
Contact us immediately at ltsolutions@mail.com so we can evaluate the issue and make it right.
5. Non‑Returnable Items
The following items cannot be returned:
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digital products or downloadable items
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gift cards
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items marked as “final sale”
If you are unsure whether your item is eligible, contact us before purchasing.
6. Exchanges
The fastest way to exchange an item is to return the original product. Once your return is accepted, you may place a new order for the item you want.
7. Refunds
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note: Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at ltsolutions@mail.com.
8. How to Contact Us
For any questions about returns, refunds, or exchanges, contact us at:
Email: ltsolutions@mail.com
Address: 10 Abbeydale Vale, Leeds, LS5 3RD, United Kingdom