Last updated: [15.02.26]
1. Processing Times
Orders placed before 11:00 am (UK time) are dispatched the same working day. Orders placed after 11:00 am are dispatched on the next working day.
We process orders Monday–Friday, excluding weekends and public holidays.
2. Shipping Methods & Costs
United Kingdom
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Free UK delivery
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Shipped via Royal Mail 24 Business
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Estimated delivery: Next working day
Europe
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Delivery time: 3–8 working days
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Shipping cost calculated at checkout
Rest of the World
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Delivery time: Up to 10 working days
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Shipping cost calculated at checkout
All shipping fees are shown clearly at checkout before you complete your order.
3. Tracking Information
Tracking details (where available) will be emailed to you once your order has been dispatched.
Royal Mail 24 Business includes delivery confirmation and may include tracking depending on the service level.
4. Customs, Duties & Taxes (International Orders)
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer and vary by country.
5. Delivery Issues
If your order arrives damaged, incomplete, or incorrect, contact us immediately at ltsolutions@mail.com so we can resolve the issue.
6. Lost or Delayed Parcels
If your parcel is delayed or appears lost:
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UK orders are considered lost after 10 working days
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International orders are considered lost after 20 working days
Once confirmed lost, we will offer a replacement or full refund.
7. Incorrect Address Information
Please ensure your shipping address is correct at checkout. We cannot refund or replace orders shipped to an incorrect address provided by the customer.
8. Contact Us
For any questions about shipping or delivery, contact us at:
Email: ltsolutions@mail.com
Address: 10 Abbeydale Vale, Leeds, LS5 3RD, United Kingdom